Frequently Asked Questions (FAQs)
The items below covers our most Frequently Ask Questions and form our Terms and Conditions. If you have a question or comment that is not covered below please send an email to info@lovehealth.shop or use our contact form and we will do our best to assist.
Shipping Policy
UK orders are delivered FREE of Charge!*
*Our UK services cover the Highlands and Islands, Scilly Isles and the Isle of Man.
*Free delivery relates to Royal Mail 2nd Class delivery only (estimated delivery time is 2-4 days); delivery to outlying areas may take longer than mainland UK delivery.
Please select our International Shipping Rate for all other locations, including Channel Islands, or contact us prior to purchase if you wish to discuss delivery options.
We deliver to British Forces Post Office (BFPO) address; please contact us prior to purchase for details and restrictions.
UK orders are delivered FREE of Charge!*
*Our UK services cover the Highlands and Islands, Scilly Isles and the Isle of Man.
*Free delivery relates to Royal Mail 2nd Class delivery only (estimated delivery time is 2-4 days); delivery to outlying areas may take longer than mainland UK delivery.
Please select our International Shipping Rate for all other locations, including Channel Islands, or contact us prior to purchase if you wish to discuss delivery options.
We deliver to British Forces Post Office (BFPO) address; please contact us prior to purchase for details and restrictions.
Returns Policy
Love Health stands by the quality of the products we supply and we want you to be delighted every time you purchase from us. Occasionally though, we know you may need to return an item to us. The process below sets out how and when you may return an item:
Returning an Item after cancellation
If you are cancelling your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 then you must return it to us in its original packaging not later than 14 days after the day on which you let us know that you wish to cancel. Please return the product as new and unused in order that it can be re-sold.
To return an item, please send an email to our Customer Care Team at info@lovehealth.shop
It is your responsibility to post the product back to us securely at Love Health. We recommend that you use a recorded-delivery service.
Delivery Charges for All Returns
If you are returning any items following cancellation of your order, we will refund to you the delivery charges paid by you, but not the cost of returning the item to us.
For items being returned due to error on our part, or because they are defective, not as described, or are damaged on arrival, we will refund both the delivery charges paid by you, and also your reasonable costs in returning the item to us.
As consumer, you always have statutory rights in relation to products that are faulty or not as described and those statutory rights are not affected by these terms.
Love Health stands by the quality of the products we supply and we want you to be delighted every time you purchase from us. Occasionally though, we know you may need to return an item to us. The process below sets out how and when you may return an item:
Returning an Item after cancellation
If you are cancelling your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 then you must return it to us in its original packaging not later than 14 days after the day on which you let us know that you wish to cancel. Please return the product as new and unused in order that it can be re-sold.
To return an item, please send an email to our Customer Care Team at info@lovehealth.shop
It is your responsibility to post the product back to us securely at Love Health. We recommend that you use a recorded-delivery service.
Delivery Charges for All Returns
If you are returning any items following cancellation of your order, we will refund to you the delivery charges paid by you, but not the cost of returning the item to us.
For items being returned due to error on our part, or because they are defective, not as described, or are damaged on arrival, we will refund both the delivery charges paid by you, and also your reasonable costs in returning the item to us.
As consumer, you always have statutory rights in relation to products that are faulty or not as described and those statutory rights are not affected by these terms.
Refunds Policy
Should for any reason an order be legitimately cancelled either by the customer or by Love Health all monies paid by the customer will be refunded in full. If there are any issues relating to an order please contact us at info@lovehealth.shop in order that we can rectify any problems.
Should for any reason an order be legitimately cancelled either by the customer or by Love Health all monies paid by the customer will be refunded in full. If there are any issues relating to an order please contact us at info@lovehealth.shop in order that we can rectify any problems.
Discounts
From time to time Love Health will offer discounts via its website and social media channels. Love Health reserves the right to amend or cancel any discount offered without warning or prejudice.
From time to time Love Health will offer discounts via its website and social media channels. Love Health reserves the right to amend or cancel any discount offered without warning or prejudice.
Privacy Policy
This privacy policy sets out how Love Health uses and protects any information that you give when you use this website.
Love Health is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Love Health may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2018.
What we collect
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest or 3rd parties. However, once you have used these links to leave our site, you should note that we do not have any control over that other website, it’s content or policies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
This privacy policy sets out how Love Health uses and protects any information that you give when you use this website.
Love Health is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Love Health may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2018.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest or 3rd parties. However, once you have used these links to leave our site, you should note that we do not have any control over that other website, it’s content or policies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@LoveHealth.shop
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting; all promotional emails will contain a link to unsubscribe from marketing emails.
- You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
Complaints Procedure
At Love Health we endeavour to please every customer, however we acknowledge that sometimes an issue can arise that need to be resolved. If you would like to make a complaint about any of our services, practices or processes, please send an email to info@lovehealth.shop or use our contact form to let us know. We aim to respond to all messages within 24 hours; if we are unable to rectify the issue within that timescale we will endeavour to contact you to acknowledge receipt of your complaint and advise on our proposed course of action and timescales involved. Any disputes over goods or payments that remain unresolved can be reported to our payment service provider PayPal who have dispute resolution facilities for customers who have paid using their services.
At Love Health we endeavour to please every customer, however we acknowledge that sometimes an issue can arise that need to be resolved. If you would like to make a complaint about any of our services, practices or processes, please send an email to info@lovehealth.shop or use our contact form to let us know. We aim to respond to all messages within 24 hours; if we are unable to rectify the issue within that timescale we will endeavour to contact you to acknowledge receipt of your complaint and advise on our proposed course of action and timescales involved. Any disputes over goods or payments that remain unresolved can be reported to our payment service provider PayPal who have dispute resolution facilities for customers who have paid using their services.
Legal Aspects
All formal legal disputes or claims will be handled under the Laws of Scotland, including interpretation of our Terms and Conditions.
Whilst the products Love Health sells are legal in the United Kingdom, it is the responsibility of the customer to ensure any products they purchase can be legally imported into the recipient country. Love Health accepts no responsibility for items blocked by customs controls; the seller assumes full responsibility for this and no refunds will be offered in these instances unless the products are returned to us in the original condition they were dispatched.
By using the Love Health website and/or social media platforms, or purchasing from us in person, users and customers agree to all terms and conditions as set out on this website; no liability will be accepted by Love Health for user misinterpretation.
All formal legal disputes or claims will be handled under the Laws of Scotland, including interpretation of our Terms and Conditions.
Whilst the products Love Health sells are legal in the United Kingdom, it is the responsibility of the customer to ensure any products they purchase can be legally imported into the recipient country. Love Health accepts no responsibility for items blocked by customs controls; the seller assumes full responsibility for this and no refunds will be offered in these instances unless the products are returned to us in the original condition they were dispatched.
By using the Love Health website and/or social media platforms, or purchasing from us in person, users and customers agree to all terms and conditions as set out on this website; no liability will be accepted by Love Health for user misinterpretation.
Use of CBD Supplements
Love Health makes no medical claims regarding any of the products it sells, and recommends you consult your doctor regarding any medical condition or concern you may have.
It is always advisable to seek medical advice prior to taking any supplements.
Love Health makes no medical claims regarding any of the products it sells, and recommends you consult your doctor regarding any medical condition or concern you may have.
It is always advisable to seek medical advice prior to taking any supplements.
Copyright © Notice
All images/articles contained on this site are subject to UK Copyright Laws and remain the property of the website owner/author at all times.
No images or articles may be downloaded or used without express permission from the website owner for any purpose whatsoever without express written permission of the website owner.
Links/credit to all external source material is provided at the relevant places, however, if you believe any of the items on this website are your legal intellectual property and do not wish to have them displayed and credited please contact us.
All images/articles contained on this site are subject to UK Copyright Laws and remain the property of the website owner/author at all times.
No images or articles may be downloaded or used without express permission from the website owner for any purpose whatsoever without express written permission of the website owner.
Links/credit to all external source material is provided at the relevant places, however, if you believe any of the items on this website are your legal intellectual property and do not wish to have them displayed and credited please contact us.